Our policy lasts 10 business days after the product has been received. You must reach out and contact us through our 'Contact Us' page within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase, along with images illustrating the issue.
Refunds are offered for product defects or manufacturing mistakes.
Order Cancellation & Modification
All orders are, once shipped, final. Phoenix Pod is unable to cancel orders once they are shipped.
However, if we are contacted while the order is still in the early stages of processing, we may cancel or change upon request
If you notice a mistake in your address, please reach out as soon as possible to increase your chances of being able to have us correct your address. Refunds are not available for products that were never received due to a mistaken address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through our 'Contact Us' page.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping items over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.